Privacy Policy
Last Updated: September 2026
1. Introduction
Esan Farms ("we," "our," or "us") operates https://esanfarms.com.ng and associated enterprise systems. We are committed to protecting the privacy and confidentiality of personal data entrusted to us by our customers, partners, and platform users.
This Privacy Policy details how we collect, use, disclose, and safeguard personal information across our website, ordering channels, and automated communication channels, including our WhatsApp Business messaging integration.
2. Information We Collect
Depending on how you interact with our platform, we collect the following categories of information:
- Contact Information: Full name, phone/WhatsApp number, delivery address, and email address.
- WhatsApp Messaging Data: WhatsApp display name, phone number, incoming/outgoing message timestamps, message content, customer support queries, and delivery confirmations sent through our WhatsApp Business API integration.
- Transaction & Order Details: Invoiced items (poultry products, farm supplies, and related goods), payment transaction references, delivery status, and order history.
- Technical & Log Data: IP address, browser type, and interaction cookies collected automatically when visiting our website.
3. Legal Basis and Purpose of Processing
In accordance with the Nigeria Data Protection Act (NDPA) and applicable regulations, we process your information for the following legitimate purposes:
- Order Fulfillment & Invoicing: Generating sales orders, delivery waybills, invoices, and processing delivery schedules.
- Customer Communication via WhatsApp: Providing real-time order status alerts, delivery tracking, account notifications, and direct customer support.
- Service Optimization: Maintaining records of business transactions, improving supply chain coordination, and ensuring website uptime and security.
4. WhatsApp Messaging, Opt-In & Opt-Out Policy
We strictly adhere to Meta’s WhatsApp Business Messaging Policies:
- Consent & Opt-In: We only initiate proactive WhatsApp messages (e.g., invoices, transaction receipts, dispatch notifications) to users who have explicitly provided their phone number and consented to receive automated updates from Esan Farms.
- Opting Out / Unsubscribing: You can opt out of receiving automated WhatsApp notifications at any time. Simply reply with the word STOP or UNSUBSCRIBE in the WhatsApp chat. Once received, no further automated broadcast or template notifications will be dispatched to your number unless re-initiated by you.
5. Third-Party Service Providers and Data Sharing
We do not sell, rent, or trade your personal information. We disclose data solely to essential third-party service providers that support our operational infrastructure:
- Meta Platforms, Inc. (WhatsApp Cloud API): Used to deliver automated messaging, customer support chats, and transaction notifications. Messaging metadata and communications are transmitted in accordance with Meta’s technical standards and data processing terms.
- Hosting & ERP Infrastructure: Our enterprise database and website hosting infrastructure, which safeguards customer transaction ledgers and customer records.
- Logistics & Delivery Partners: Contact and address information shared solely to deliver physical agricultural goods.
6. Data Retention and Security
We implement technical, organizational, and physical controls to protect your data against unauthorized access, loss, or alteration.
Personal and transaction records are retained only for as long as necessary to fulfill operational business purposes, comply with legal/tax record-keeping requirements, or until a legitimate erasure request is received.
7. Your Rights and Data Deletion Requests
Under applicable data protection laws, you retain the right to:
- Access a copy of your personal data held in our systems.
- Request correction of inaccurate or incomplete records.
- Request Account or Data Deletion: You have the right to request erasure of your WhatsApp contact details and personal records from our active database.
To submit a data access, correction, or deletion request, please email us directly at: privacy@esanfarms.com.ng (or info@esanfarms.com.ng). Requests are processed within 15 business days.
8. Contact Information
For inquiries, complaints, or questions regarding this Privacy Policy and our messaging practices, please contact:
Esan FarmsIbadan, Oyo State, Nigeria
Email: info@esanfarms.com.ng
Website: https://esanfarms.com.ng
Privacy Policy
Last Updated: September 2026
1. Introduction
Esan Farms ("we," "our," or "us") operates https://esanfarms.com.ng and associated enterprise systems. We are committed to protecting the privacy and confidentiality of personal data entrusted to us by our customers, partners, and platform users.
This Privacy Policy details how we collect, use, disclose, and safeguard personal information across our website, ordering channels, and automated communication channels, including our WhatsApp Business messaging integration.
2. Information We Collect
Depending on how you interact with our platform, we collect the following categories of information:
- Contact Information: Full name, phone/WhatsApp number, delivery address, and email address.
- WhatsApp Messaging Data: WhatsApp display name, phone number, incoming/outgoing message timestamps, message content, customer support queries, and delivery confirmations sent through our WhatsApp Business API integration.
- Transaction & Order Details: Invoiced items (poultry products, farm supplies, and related goods), payment transaction references, delivery status, and order history.
- Technical & Log Data: IP address, browser type, and interaction cookies collected automatically when visiting our website.
3. Legal Basis and Purpose of Processing
In accordance with the Nigeria Data Protection Act (NDPA) and applicable regulations, we process your information for the following legitimate purposes:
- Order Fulfillment & Invoicing: Generating sales orders, delivery waybills, invoices, and processing delivery schedules.
- Customer Communication via WhatsApp: Providing real-time order status alerts, delivery tracking, account notifications, and direct customer support.
- Service Optimization: Maintaining records of business transactions, improving supply chain coordination, and ensuring website uptime and security.
4. WhatsApp Messaging, Opt-In & Opt-Out Policy
We strictly adhere to Meta’s WhatsApp Business Messaging Policies:
- Consent & Opt-In: We only initiate proactive WhatsApp messages (e.g., invoices, transaction receipts, dispatch notifications) to users who have explicitly provided their phone number and consented to receive automated updates from Esan Farms.
- Opting Out / Unsubscribing: You can opt out of receiving automated WhatsApp notifications at any time. Simply reply with the word STOP or UNSUBSCRIBE in the WhatsApp chat. Once received, no further automated broadcast or template notifications will be dispatched to your number unless re-initiated by you.
5. Third-Party Service Providers and Data Sharing
We do not sell, rent, or trade your personal information. We disclose data solely to essential third-party service providers that support our operational infrastructure:
- Meta Platforms, Inc. (WhatsApp Cloud API): Used to deliver automated messaging, customer support chats, and transaction notifications. Messaging metadata and communications are transmitted in accordance with Meta’s technical standards and data processing terms.
- Hosting & ERP Infrastructure: Our enterprise database and website hosting infrastructure, which safeguards customer transaction ledgers and customer records.
- Logistics & Delivery Partners: Contact and address information shared solely to deliver physical agricultural goods.
6. Data Retention and Security
We implement technical, organizational, and physical controls to protect your data against unauthorized access, loss, or alteration.
Personal and transaction records are retained only for as long as necessary to fulfill operational business purposes, comply with legal/tax record-keeping requirements, or until a legitimate erasure request is received.
7. Your Rights and Data Deletion Requests
Under applicable data protection laws, you retain the right to:
- Access a copy of your personal data held in our systems.
- Request correction of inaccurate or incomplete records.
- Request Account or Data Deletion: You have the right to request erasure of your WhatsApp contact details and personal records from our active database.
To submit a data access, correction, or deletion request, please email us directly at: privacy@esanfarms.com.ng (or info@esanfarms.com.ng). Requests are processed within 15 business days.
8. Contact Information
For inquiries, complaints, or questions regarding this Privacy Policy and our messaging practices, please contact:
Esan FarmsIbadan, Oyo State, Nigeria
Email: info@esanfarms.com.ng
Website: https://esanfarms.com.ng